Automatic discovery
Reconstructs the as-is model from the real event logs of ERP, CRM and ITSM — with no interviews or static maps.
The GemOps solution
CSC AI Hub: the Digital Twin of your Backoffice
A single human-orchestration interface layered over a living mesh of more than 100 autonomous agents — sensing, deciding and acting across HR_Ops, Supply_Ops, Legal_Ops, Mkt_Ops, Fin_Ops and Tax_Ops, end to end.
- API-mesh integrationNo screen scraping, with real-time reconciliation across existing systems.
- Algorithmic governanceAlgorithmic segregation of duties and immutable audit trails on every decision.
- Human-in-the-loopAutomatic escalation to human specialists on critical exceptions.
Architectural foundation
The Digital Twin of the Organization (DTO)
Powered by Process Mining, the DTO mirrors people, decisions and deviations in real time — the telemetry that trains and governs every autonomous agent.
Compliance audit
Compares the real flow to the theoretical SOP and automatically exposes deviations, rework and compliance breaches.
Continuous improvement
Feeds the AI models with real behavioral data to redesign processes and prioritize automation.
Technology
Why deliberative agents — and not just predictive models
Predictive intelligenceAnalytical · passive · stateless
- TRIGGERResponds to a specific query or scheduled batch
- ORCHESTRATIONIsolated component, coupled to a data pipeline
- MEMORYStateless — evaluates only the data presented at the moment
- ACTIONRecommends; execution depends on human intervention
Deliberative agentsAgentic AI · proactive · continuous
- TRIGGERProactive and continuous, focused on a business objective
- ORCHESTRATIONCoordinates multiple agents and external tools
- MEMORYLong-term context; learns from prior interactions
- ACTIONExecutes via API — decides, acts and reports, end to end
Foundation of trust · Security & privacy
Security, LGPD and data governance by architecture
Sensitive data demands the highest protection standard. The platform is born secure by architecture — every access logged, every datum protected, every action auditable.
End-to-end encryption
Data protected in transit and at rest, with dedicated key management.
Granular access
Role-based profiles and least-privilege principle, reviewed by agents.
Immutable audit
Every access and every action recorded in a tamper-proof, traceable trail.
LGPD by design
Data minimization, media proxy and automated response to data subjects.
100%
Of actions auditable
0
Black-box decisions
24/7
Access monitoring
Frictionless growth
Absorb mergers and acquisitions without inflating headcount
Instead of forcing a rip-and-replace of systems, the agents orchestrate across fragmented ERPs via API mesh — extracting, translating and reconciling data with no interface latency.
- Elastic scaleGlobal capacity scales by allocating more compute, with no hiring.
- Decreasing unit costThe cost per transaction falls consistently as volume rises.
- Synergies from day 1M&A synergies captured and consolidated from the first day.
10x
Transaction volume absorbed, constant headcount
From pilot to scale
A three-wave adoption journey, with value from the first quarter
Diagnostics & Digital Twin
Process mining across ERP, CRM and ITSM builds the digital twin of the SSC, sets the KPI baseline and prioritizes the highest-ROI use cases.
First agents in production
The highest-return modules (HR_Ops and Fin_Ops) go into assisted operation, with calibrated human-in-the-loop and measurable gains each quarter.
Multi-domain scale
The six modules operate in a coordinated way, exceptions decline cycle after cycle, and recurring savings consolidate the program's payback.
FULL PROGRAM PAYBACK IN 12–18 MONTHS
See the agent mesh applied to your backoffice
Explore the six modules or dive into the real Supply_Ops case in production.